CONTACT US

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Monday to Friday: 10.00am - 6.00pm JST (Excluding Saturday, Sunday and National Holidays) 

We will reply from e-shop-asia@cdgcdgcdg.com

Please refer to our FAQ page for any questions.

Items are shipped within five (5) days after orders are received (excluding Saturdays, Sundays, national holidays and New Year holidays in Japan).
Please be aware that delivery dates cannot be selected, and we could not tell you about exact shipping date or requesting shipping date.

If you ask about your parcel or delivery, Please contact FedEx directly.

We do not accept a cancellation request after your order is confirmed.

Additional information

CDG E-SHOP customer service will be closed from 2nd May to 6th May, 2026. (Japan Public Holidays)

Please note that any inquiries will be reviewed after 7th May.

Final shipment will be 1st May, and first shipment will be 7th May.

Please note that orders placed between 1st May and 6th May will be shipped on 7th May. (Japan Standard Time)

Thank you for your kind understanding.